Business Etiquette and Professional Grooming Workshop for Middle Management
In local governance, providing quality and timely services is not the only thing that matters. Professionalism and good appearance is fundamental. The first impression is either the best or worst and lasting impression the client can get. It is therefore under this premise that City of Masvingo’s middle management underwent a three day training in business etiquette and professional grooming conducted by LACH consultants from the 8th of August to the 10th of August 2023 at Flamboyant Hotel.
The aim of the workshop was to empower Council’s middle management with effective communication skills, endow staff with skills for exquisite customer service, build appropriate professional and specialized demenours and behaviors demanded by business etiquette as per the Council’s code of conduct.
Areas covered include, business etiquette, communication skills, professionalism, image management. Under the team building exercises, participants were exposed to the importance of effective communication skills, importance of working as one team with a vision, staying in lanes not overstepping, effective listening skills and unity.
Under the professional grooming and deportment, understanding the professional dress code was also underscrored.
The balance of the workshop consisted of interactive groups and plenary discussions. Workshop participants identified several key contextual factors that unpacked contemporary issues in relation to Corporate governance.
The workshop was capped by the Town Clerk’s remarks. Eng Edward Mukaratirwa, City of Masvingo’s Town Clerk underscrored the need for coordination when executing duties, identifying sources of conflicts and build working teams in the process for effective service delivery and employees’ deliverables.
‘I urge each and every participant to use the basics from this workshop to become relevant. I also hope that from this workshop we will be able to come with better solutions that can work for Council. Much hope is that everyone here has been equiped well enough to execute their mandates effectively’, he said.
Everyone received a certificate of participation.