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CITY MAYOR

Working Hours: Mon - Fri: 8.00 am. - 4.00 pm.

Tel: 263 (392) 262 431/4 / Fax: (263 (392) 262 257

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Client Service Charter

Home Client Service Charter

Preamble

The City of Masvingo Clients Service Charter is a derivative of inclusive clients’ consultative fora and is subordinate to the City of Masvingo Strategic Plan. Each Department’s Clients Service Charter is aligned to the overarching City of Masvingo Clients Service Charter. The Charters are based on Core Values, Vision and Mission Statements. The city has ten wards.

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Mandate

We derive our mandate from key legislation namely:Constitution of Zimbabwe, Amendment number 20,Provincial Councils & Administration ActProcurement Act Chapter 22:14Urban Councils’ Act (Chap 29:15),Regional, Town and Country Planning Act (Chapter 29:12),Public Health Act (Chapter 15:09),Public Finance and Management Act(Chapter 22:19),Labour Act (Chapter 28:01 ),Burials and Cemeteries Act(Chapter),National Social Security Authority Act (Chapter: 17:04),Environmental Management Act (Chapter ),Statutory Instruments (Specify the major ones),Food and Foods Standards ActStandards Act (Chapter)Factories and Works Act (Chapter),Child Act,Liquor Act,
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Our Mission

To provide adequate and sustainable municipal services to clients and diverse socio economic development opportunities to all stakeholders.

Expertise
95%

Our Vision

An industrialized world class metropolitan city by 2030

Expertise
97%

Core Values

Transparency, Accountability, Client Orientation, Professionalism, Innovativeness, Inclusiveness

Expertise
99%

Organisation Departments & Their Core Functions

1.ENGINEERING SERVICES

Providing strategic guidance on land use practices in conformity with planning regulations:

  • Constructing and maintaining infrastructure of the City according to maintenance schedules;
  • Providing clean and potable water; according to WHO standards
  • Collecting, treating and disposing waste water according to set standards.

2.HEALTH

  • Providing public health through prevention and control of communicable and non-communicable diseases;
  • Offering accessible, affordable, and acceptable primary healthcare services; and
  • Keeping the City of Masvingo clean, healthy and meeting environmental standards.

3.TREASURY

  • Error free billing for services within stipulated times;
  • Involving stakeholders in budgeting processes; and
  • Management of city’s financial resources in accordance with regulatory provisions

 

4.CHAMBER SECRETARIAL SERVICES

  • Providing strategic competencies for effective and efficient operations in the City of Masvingo;
  • Providing strategic technologies for effective and efficient operations in the City of Masvingo; and
  • Investment promotion
  • Providing emergency and disaster management platforms
  • Providing and reviewing effective internal control systems to achieve good corporate governance.

5.HOUSING & COMMUNITY SERVICES

  • Providing adequate and up-market informal traders facilities;
  • Availing affordable residential stands;
  • Providing quality primary education;
  • Providing leisure, sports & recreation facilities;
  • Maintaining scenic parks & gardens; and
  • Facilitating the social growth of the City of Masvingo.

Our Valuable Clients

1.EXTERNAL CLIENTS

  • Residents;
  • Business Community;
  • Visitors & Tourists;
  • Motorists; and
  • Differently-Abled Persons
  • Government Departments and Parastatals

2.INTERNAL CLIENTS

  • Employees
  • Councillors