Finance Department

Departmental Mission

To provide sound financial and direction to Council, and providing corporate support services to Council’s operational departments in line with the Treasurer’s responsibilities as outlined by the Urban Council’s Act (29:15)

Overall functions of the Finance Department include:

1. collection of revenue
2. preparation of annual budgets
3. preparation of financial statements
4. monitoring budget performance
5. provision of advice on financial matters to the council
6.allocation of financial resources

The Finance Department produces Audited Financial for the Council and its Stakeholders. To view the current Audited Financial statement for Masvingo City Council, click here

Sections within the Finance Department include



This section provides payment services to council creditors and receives revenue from clients who are users of  council services


The stores section has the following responsibilities:
1.  Ensuring safekeeping  of the organisation’s assets kept in stock
2. Ensuring goods are available as and when required
3. Ensuring that records are updated, properly maintained and accurate



The Dept Collection Unit is a section that:-

  1. Deals with recovery of outstanding bills from residential, commercial and industrial areas of Masvingo City.
  2. Liaises with external Debt Collectors on clients handed over for collection.
  3. Agrees on payment plans with the clients with outstanding bills that are above ZWL 500 from all area offices.

Important Notice

If you are in arrears, you are advised to visit our Offices with payment plan to clear arrears and avoid Debt Collectors.

For payments and account inquiries call City Treasury on :+263 39 262 431-4.


Your High Density Domestic/Residential bill comprises of Service Charges which are:-
● Minimum Water
● Refuse Collection
● Sewerage Services
● Supplementary Charges
● Excess water (where water consumption exceeds 5 kilo litres)

For the 2023 financial year, the charges have been pegged as shown below:
Minimum Water: charged for 5KL @ 1.30 per kl = 6.50
Refuse charge @ 2.06 per collection for 4 times a month incl. VAT = 9.48
Sewerage charge – a fixed monthly charge Incl. VAT = 5.67
Supplementary Charges – a fixed monthly charge = 4.00
Total Service charges (VAT inclusive) = 25.65

Illustration of Bill calculation given a monthly consumption of 20kl:-
(i) The first 5kl are in minimum water – 5kl = 6.50
(ii) Excess Water :- 6kl to 18 kl charge-13kl @ 1.30 = 16.90
(iii) 19 to 20 kl charge-2 kl @ 1.40 = 2.80 19.70
Total Water Charge 26.20
(iv) Add :- Refuse removal charge 9.48
(v) Sewerage charge 5.67
(vi) Supplementary Charge 4.00
Total Bill 45.35

The above bill will be given in ZWL$ at the prevailing interbank rate on the date one day
before billing for example, if billing starts on the 21st then the interbank rate of the 20th is used.
E.g. The rate on 20 January 2023 was ZWL$738.4225 and the current bill will be;
US$45.35 x 738.4115 = ZWL$33,486.9


Pay your bill via Whatsapp. 

Steps to follow when you want to make a payment:

Save the following Whatsapp number to your contacts: (+263 8644 729 100);
Open your Whatsapp and send a “Hie” message to the number;

Follow the steps in the replied message and complete the payment process.


For help you can contact us on (+263 392 262 413/4)


Pay your Masvingo City Council Bills through:

Biller Code: 87870
Merchant Code: 28408

One Wallet Payment
Biller Code: 18041


1-5 Every Month: Meter Reading 16-23 Every Month:
Meter Reading capturing 21-24 Every Month:
Billing and Statements printing
25-7th of the next month: Statements Distribution

Business Hours

Our Branch opening times

Civic Centre

Monday to Friday(8am-4pm)

Mucheke Administration

Monday to Friday(8am-4pm)

Chesvingo Administration

Monday to Friday(8am-4pm)

Rujeko Administration

Monday to Friday(8am-4pm)

Report Corruption/Crime

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City Treasury Notices