Your High Density Domestic/Residential bill comprises of Service Charges which are:-
● Minimum Water
● Refuse Collection
● Sewerage Services
● Supplementary Charges
● Excess water (where water consumption exceeds 5 kilo litres)

For the 2023 financial year, the charges have been pegged as shown below:
US$:
Minimum Water: charged for 5KL @ 1.30 per kl = 6.50
Refuse charge @ 2.06 per collection for 4 times a month incl. VAT = 9.48
Sewerage charge – a fixed monthly charge Incl. VAT = 5.67
Supplementary Charges – a fixed monthly charge = 4.00
Total Service charges (VAT inclusive) = 25.65

Illustration of Bill calculation given a monthly consumption of 20kl:-
(i) The first 5kl are in minimum water – 5kl = 6.50
(ii) Excess Water :- 6kl to 18 kl charge-13kl @ 1.30 = 16.90
(iii) 19 to 20 kl charge-2 kl @ 1.40 = 2.80 19.70
Total Water Charge 26.20
(iv) Add :- Refuse removal charge 9.48
(v) Sewerage charge 5.67
(vi) Supplementary Charge 4.00
Total Bill 45.35

The above bill will be given in ZWL$ at the prevailing interbank rate on the date one day
before billing for example, if billing starts on the 21st then the interbank rate of the 20th is used.
E.g. The rate on 20 January 2023 was ZWL$738.4225 and the current bill will be;
US$45.35 x 738.4115 = ZWL$33,486.9

It is important for property owners and tenants to keep on top of their monthly municipal accounts.
Reading your water meter regularly is the best way to keep track of your water use, and ensure your bill is an accurate reflection of it. Don’t forget to record the date of your reading.

The dates between readings also play an important role as the system provides for calculation in
accordance with the number of days. Should you wish to check the meter reading, you may visit your nearest municipal office to verify the readings against the financial records and request for a copy of your statement of the meter readings
over the past three months.
City of Masvingo Finance Department will be in:

• Town (CBD) and Target Kopje on Tuesday 24 /01/23,
• Northlea, and Target Kopje on Wednesday 25/01/23,
• Eastvale and Rhodene on Thursday 26/01/23,
• Cloverly and Zimre Park on Friday 25/01/23 distributing statements.
• Clipsham, Flesk, Industry and Morningside collect from billing office (Civic Centre)

Feel free to direct any questions regarding meter readings or other general account enquiries to enquiries@masvingocity.org.zw or visit your nearest area office to verify your account details.

Alternatively, phone the Finance Department on:
0392 262 431-4
0713 652 131