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Blog
Home News City of Masvingo: Health Standards for Restaurants and Takeaways
News
ICT March 21, 2025

City of Masvingo: Health Standards for Restaurants and Takeaways

The City of Masvingo is committed to ensuring that all food maintain the highest quality so as to preserve the well-being of our community.
Below are the essential requirements for operating a food outlet in our city.
Premises & Facilities
Cleanliness & Sanitation:
All floors, walls, ceilings, and equipment must be kept clean at all times. A cleaning schedule must be designed and followed at all times and the schedule must be displayed at all times
Ventilation:
Adequate ventilation systems should be in place so as to prevent the build up of smoke, fumes, and cooking odours. An extractor fan over cooking area is a must
Were natural ventilation is minimal air conditioners must be used
Waste Disposal:
Number of bins will be calculated as per waste generation rate.
Pest Control:
Effective pest control systems must be put in place to prevent infestations. liaison must be done with department
Kitchen & Food Preparation Area
Safe Water Supply:
All outlets must have access to running tap water and a backup storage tank. Borehole water must be certified by Government analyst before use
Hygiene enabling equipment
Water heating system for proper hygiene, cold and hot water must be tapped.
Double industrial Stainless-steel sink for washing.
Stainless steel working tables.
Refrigeration as recommended by a health inspector
Industrial gas or electric stove must be provided
Pantry for dry food storage
Cupboards for storing equipment.
Hand washing basin for clients
Hygienic Environment:
Drainage inspection holes must be cleaned daily
Surrounding areas must be dust free
Grass must be kept short always
Always keep Surrounding environment free from litter
Sanitary Facilities:
Adequate toilet facilities for both male and female.
All toilets must have handwashing basin
Staff and patrons’ toilets must separate
Personal Hygiene & Cleanliness
Wear clean uniforms, including headgear.
Maintain short, clean nails and minimal jewelry.
Wash hands always
Health & Medical Requirements
Food handlers must undergo regular medical check-ups, with updated medical forms and lab results attached to the forms.
Let’s work together to uphold the highest health standards in Masvingo!
For more details, contact the City of Masvingo Health Department
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IMPORTANT CONTACTS

Municipal Offices, Civic Centre Robert Mugabe Way PO Box 17 Masvingo Zimbabwe

MASVINGO

263 (392) 262 431/4      

(263 (392) 262 257

FIRE BRIGADE

 (0392) 2264 811

0774 697 931

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0712 213 089

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(0392) 262414

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City of Masvingo Client Satisfaction Survey 2023 Second Quarter

We are conducting a Client Satisfaction Survey targeting residents, ratepayers, business community, potential investors and other stakeholders’ perceptions and opinions of the City of Masvingo. The findings of this research will be used as a reference in prioritising areas for improvement within Council. It is in this regard that we kindly seek your contribution to this survey by responding to this questionnaire.
You can be assured that responses obtained from this exercise will be treated with utmost confidentiality and will only be used for the purposes of this research.

We would like to hear from you how best we can improve your experience with the City of Masvingo and also how best we can improve on service delivery.

Click Here to take the survey questions: