City of Masvingo undertakes client satisfaction survey

The City of Masvingo is conducting a Client Satisfaction survey targeting residents, ratepayers, business community, potential investors and other stakeholders’ perceptions and options of the local authority. The findings will be used as a reference in prioritizing areas for improvement within Council.

The survey will feed into the City’s strategic plan with the aim to also improve on service delivery.

The survey will update the state of Masvingo service delivery report.

Some of the questions posed are: ‘Is there a correlation between billing and service delivery? , The City of Masvingo employees are quick to respond to complaints? Was your query or complaint responded to your satisfaction?

This is also an opportunity to raise awareness on anti-littering, vandalism of Council infrastructure and sensitisation on the importance of having functional water meters, where to report faults and the just launched City of Masvingo digital services.