City of Masvingo Reviews Service Delivery Charter

The City of Masvingo has commenced a critical Service Delivery Charter Review exercise aimed at strengthening Council’s commitment to accountable, transparent, and stakeholder-focused governance.

The exercise brings together councillors, key Council officials, community representatives, and stakeholders to assess the effectiveness of the current charter and propose updates that reflect emerging service delivery needs and national standards.

This review allows for alignment of service commitments with practical realities, stakeholder expectations, and the Council performance management framework.

Review Focus Areas:

– Evaluation of current service standards and delivery timelines  

– Identification of service gaps and bottlenecks  

– Integration of stakeholder feedback and complaint mechanisms  

– Alignment with national minimum service delivery standards  

– Development of action plans for implementation and monitoring.

The updated charter is expected to improve communication between Council and its stakeholders to ensure service quality, and enhance public trust.

The review process is scheduled to conclude with a public validation session to ensure inclusivity and community ownership.