‘Synergies for growth; Cooperate. Complement’

Masvingo City Council (MCC), the Local Governance Trust (LGT) and Masvingo United Residents & Ratepayers Alliance (MURRA) are increasingly recognizing the added value that greater partnership working between the residents body and Council brings to the vital services we provide and the communities we serve.

The strategic synergies have enabled an improvement in service provision in the city, through enhancing Masvingo City Council’s Service Delivery Charter. The three parties have made notable strides in enhancing the Service Delivery Charter’s functionality and connect it with citizens’ obligations, by inclusion of a section that captures the Service Standards. The standards will enable Council and citizens to track service commitments made during the service delivery charter development process.

Masvingo City Council, Masvingo Residents & Ratepayers Association and Local Governance Trust continue to have a shared commitment to enhance and devolve services to the lowest appropriate level, strengthen local decision-making, improve engagement with residents by increasing citizen participation in local governance and much more.